Sudden changes in travel plans can be very annoying, but understanding the Volaris cancellation policy can make the travel stress-free and help you avoid unexpected costs.

Whether you’re flying out of Mexico, North America, the Caribbean or South America, this in-depth guide breaks down Volaris’ cancellation policy, refund procedure, cancellation fees ,and other essential details that empower passengers in managing their reservation effectively. 

Can I Cancel My Volaris Flight?

Yes, Volaris Airlines allows passengers to cancel their flight and receive a full refund. It depends on the following factors:

• The cancellation rules apply differently whether the flight originates in Mexico, the US, the Bahamas, or South America. 
• Cancelling within 24 hours qualifies for a full refund.
• Refund of the flight ticket cannot be claimed if already been checked in online. 

What is Volaris’ Cancellation Policy for flights to/from Mexico?

Volaris Airlines passengers can cancel within 24 hours of booking for a full refund. In addition:

• If the flight is scheduled to depart within 24 hours of purchase, you must cancel up to 3 hours before departure. The unused portion of the ticket must be eligible for a full refund.
• Passengers who miss the flight and fail to cancel in advance will not be permitted. They can only claim the Airport Use fee within 30 days from the date of departure..

What is Volaris’ Cancellation Policy for flights to/from the United States?

As per Volaris’ cancellation policy, passengers can cancel the flight within 24 hours of reservation and claim a full refund provided:

• Booking must be made directly through the Volaris website, mobile app, or by phone.
• The booking was made at least 7 days before the flight departure.

Refund process: For credit cards, the ticket amount will be refunded within 7 business days. Any refund on the debit card or bank account would take place within 20 calendar days. 

What is Volaris’ Cancellation Policy for flights to/from Central America?

The cancellation policy by Volaris Airlines varies slightly with the nations:

Guatemala: Volaris booking must be cancelled within 5 days of booking. Along with that:

• Passengers must not have completed check-in. 
• If the flight is scheduled within 24 hours of booking, you must cancel at least 3 hours before departure. 

El Salvador: All Volaris flight bookings must be cancelled within 8 days of the reservation. In addition:

• If booked at the airport, you must cancel at least 3 hours before departure.
• 12% of the ticket value would be charged as the Volaris cancellation fee.

Honduras: Volaris Airlines booking must be cancelled within 5 business days of purchase to qualify for a refund. Add to that:

• You must not have checked in for the flight.
• You must cancel at least 3 hours before departure.

Costa Rica: As per Volaris cancellation policy, the flight must be cancelled within 8 days of purchase. Add to that:

• On the day of departure, you must cancel at least 3 hours before departure.

What is Volaris’ Cancellation Policy for flights to/from South America?

Volaris Airlines operates to/from South America and has its own specific rules:

Columbia: After making an online reservation, you have five days to cancel the flight. Furthermore:

• If the flight is booked through the Volaris office or at the airport, you must cancel at least 24 hours before departure. 
• In case the flight is canceled within 24 hours, 90% of the booking value is assessed as the Volaris cancellation fee. 
• No cancellation fee would be charged for promotional fare. These fares are non-refundable.

Peru: For flights to/from Peru, passengers must cancel the flight 72 hours before departure. In addition,

• To qualify for a refund, the booking must not have been completed with the check-in.
• If the flight is cancelled within 72 hours of departure, 90% of the ticket value would be applied as a Volaris cancellation fee.
• Any promotional or non-refundable fares are not eligible for refund. 

What If I Booked a “Plus Fare”?

Volaris offers a Plus Fare, which comes with added flexibility during cancellation:

Up to 24 hours before departure, you can cancel your ticket and receive a complete refund. The refund would be processed to the original method of payment. Refund is not applicable if:

• If the fare was purchased using a voucher, partial payment, or in a HOLD status.

The refund is processed to the original method of payment.

What is Volaris’ “Cancel for Any Reason” service?

The add-on service offers much-needed flexibility during last-minute cancellations or personal emergencies.

It allows passengers to cancel their Volaris flight for any reason, be it business meeting cancellations, or early family events. This is where passengers will receive partial or full refund. 

How to add it: You can add this service while booking a flight on the Volaris website.

• During flight purchase, select the “Cancel for Any Reason” service.
• Choose one of the following options: 80% refund or 100% refund. 
• A higher service fee may apply if you choose a 100% refund. 
• Complete the reservation.

Other details: To available this service:

• In order to claim a full refund, you must request a Volaris flight cancellation at least 24 hours before departure. 
• Full refunds are available for reservations booked using PayPal, credit cards, and debit cards.
• Additional services such as extra baggage, seat selection, and priority boarding are non-refundable. 
• No refund is permitted after you complete the Volaris check-in. 

How to claim a refund: Follow these steps:

• Log in to “My Trips” on the Volaris website or mobile app.
• Click “Get Refund”.
• Verify your identity by providing the last four digits of your credit/debit card number.
• Select the refund method, whether you want to process it into the original method or convert it into an electronic credit.
• Submit, and Volaris will process the refund. 

How to Cancel a Volaris Flight?

Volaris Airlines offers multiple methods to cancel the reservation, depending on the urgency of the cancellation. Here are the three main options:

Option 1: Online Through “My Trips” 

• Visit www.volaris.com and navigate to the My Trips section. 
• Enter the six-digit PNR or reservation alongside the last name. 
• Select the ‘Cancel Flight’ option.
• At the checkout page, you will see the refund amount. You will receive a refund to the original method or as an electronic credit for future travel. 

Please note: All international flights must be cancelled at least 7 days from departure. Domestic flights must be cancelled up to 7 days before departure.

Option 2: Via Call Center

Passengers who can’t cancel online can speak to the Volaris flight representative to request cancellation. Here are the contact numbers for Volaris Airlines country-wise

While speaking to the Volaris flight representative, you would be asked to provide the required information:

• Booking reference or 13-digit ticket number
• Names of the passengers appear on the flight ticket
• Registered email or date of birth for verification

Option 3: At Airport Counters

• Visit the Volaris counter. The desk opens 3 hours before flight departure.
• Speak with the Volaris executive who helps you with cancellation.
• If you have completed the check-in, ask the Volaris representative to cancel the check-in in order to process the cancellation. 

Also Read: What is Wizz Air Cancellation Policy?

How much time does it take to process a refund with Volaris Airlines?

As per Volaris’ refund policy, the time it takes to receive the refund depends on the country of origin:

For U.S flights: The credit card refund must be processed within 7 business days. Bookings made with a debit card or bank transfer must be refunded within 20 calendar days. 

For all other regions: Refund take 5 to 10 business days after the flight cancellation. The original payment method is used for all refunds.

Passengers can also opt for an electronic credit instead of a cash refund. This credit remains valid for 1 year and can be used for future travel with Volaris. 

What are the Conditions that may prevent a refund from Volaris?

The following situations or circumstances disqualify passengers from a refund:

• After you complete check-in, refunds are not allowed, even if you decide not to board the flight. 
• Passengers who booked promotional fares or non-refundable fares are not eligible for a refund.
• Any flight cancellation within 3 hours of scheduled departure does not qualify for a refund.
• Any reservation that is booked through a travel agency or third-party online platform, the Volaris cancellation policy may not apply. Travelers must speak with the booking agency directly.

How much is Volaris’ Compensation for Delays and Cancellations?

Passengers whose flight is delayed or canceled due to reasons that are within Volaris’ control, passengers are eligible for compensation. 

Please consult the table below if there is a four-hour flight delay:

If there is a flight delay of 4 hours or more, you may choose one of the following:

• 25% additional compensation in addition to a complete refund for the unused section of the ticket.
• Plus meals, communication access, hotel, and ground transport, if there is an overnight stay.
• 100 MXN food voucher valid for 24 hours.

Conclusion

Volaris’ cancellation policy empowers passengers to handle the last-minute changes with confidence. The “Cancel for Any Reason” service offers flexibility that any passenger wants. Furthermore, the airline provides reimbursement for any delays or cancellations that it causes. For all details, you can refer to the in-depth guide above or call the Volaris customer service to minimise hassle for a convenient travel. 

Frequently Asked Questions (FAQs)