Frontier Airlines is a low-cost carrier in the United States and offers budget-friendly fares catering to major cities in the U.S. Understanding the Frontier Airlines cancellation policy is essential for passengers to avoid fees and secure refunds.

This article offers an in-depth overview of an airline’s cancellation policy, offering details about voluntary and involuntary cancellations, schedule changes, and refunds. With clear guidelines and a refund policy, passengers will be empowered with the right kind of information to make informed decisions.

What are the Rules to cancel the Frontier flight?

As per Frontier Airlines’ cancellation policy, all tickets are non-refundable except if the flights are cancelled within 24 hours of purchase. Add to that,

• Any reservation eligible for cancellation must be requested before the scheduled departure. 
• Flight bookings that fail to cancel within the departure time must be considered a no-show.
• Passengers must check in 60 minutes before departure, and must be at the boarding gate 20 minutes to avoid a no-show. 

What is the Frontier Airlines cancellation Fee?

The Frontier Airlines’ cancellation fee depends on the type of fare purchased. Here is the details breakdown of the applicable fee:

Basic Fare / Standard Fare – A cancellation fee of 99 USD per passenger, per direction is applicable. A fee would be charged regardless of the timing at which the cancellation is made. It could be immediately after the passenger made the booking or close to the travel date. 

Economy, Premium, or Business Bundles – There is no Frontier Airlines cancellation fee for these fares. Passengers can cancel these fare any time before departure without incurring any fees. 

Bizfare – This fare is similar to bundled fares and can be cancelled for free. 

Below is the overview of the cancellation fee that Frontier’s passengers have to pay for the following fares:

How do I cancel my Frontier Airlines flight?

You can cancel your trip through Frontier Airlines’ website or mobile app. In addition, passengers can also cancel the Frontier flight reservation through a customer service representative as well as at the airport.

Cancel Online: Visit the Frontier Airlines website or launch the mobile app. 

• Place your cursor on the My Trips and Travel Info tab.
• A drop-down menu will appear. Select the Manage Trip option to proceed.

• Enter the six-digit confirmation number and the last name of the traveler. To continue, click the Search button. 

• Select the flight segment or the itinerary that you wish to cancel.
• You will see the refund amount after adjusting the Frontier Airlines cancellation fee at the checkout page. 
• Click on confirm to cancel, and you will receive the confirmation on your registered email. 

Cancel over the phone: Call 801-401-9000 to request a cancellation with Frontier Airlines. You can also click on this link to chat with a representative. 

Airport cancellation: Travelers can ask the airport to cancel their flight at the last minute. As long as the reservation is canceled at least 120 minutes prior to the planned departure time. 

Will I Get a Refund If I Cancel My Frontier Flight?

Refund for the Frontier Airlines booking will depend on when you want to cancel. For instance:

Within 24 hours of purchase: If the schooled departure date is at least booked 7 days in advance at the time of cancellation, you are eligible for the full refund. No Frontier Airlines cancellation fee will apply. 

After 24 hours: Refunds are not available for voluntary cancellation unless there is a major schedule change. 

What Happens If I Miss My Frontier Flight?

If a passenger fails to check in at least 60 minutes before departure or is not present at the boarding gate 20 minutes before departure, the passenger will be marked a no-show. In this case:

• No refund would be offered, and the entire booking amount will be forfeited.
• All remaining unused itineraries on your booking would be automatically voided.

What if Frontier Airlines Cancels or Changes My Flight?

As per Frontier’s cancellation policy, the airline may cancel or change the flight schedule without notifying the passengers. The following choices would be presented to the passengers in such a situation:

• Rebook on the next Frontier flight, subject to availability.
• Acquiring a travel credit with a five-year validity period.
• Request a full refund for the unused portion of the ticket and any optional services purchased. 

Will My Boarding Pass Update Automatically if My Frontier Flight Changes?

Yes, if Frontier Airlines initiates any schedule change to your itinerary, the airline will automatically update the itinerary as well as the boarding pass. You must:

• Check your email or SMS regularly
• Get to the departure gate at least forty-five minutes early.

What if Frontier delays a flight?

For flight delays of 3 hours or more for domestic flights, and 6 hours or more for international flights, passengers are entitled to:

• The unused portion of the fare will be fully refunded.
• Rebooking on another flight, subject to availability.
• Can opt for a travel credit, which remains valid for 5 years.

How Do I Know If There’s a Schedule Change?

Frontier notifies passengers via email or text message if there is a change in the flight schedule. To ensure that you receive these updates:

• Provide the updated and current phone number or email that you are using.
• Book directly through the Frontier mobile app, website, or through a Frontier flight representative. 

What If I Don’t Agree With the Schedule Change by Frontier Airlines?

Passengers who do not agree with the schedule change may book an alternate flight with Frontier Airlines. Here are the options available to Frontier Airlines passengers:

• Rebooking at no additional fare difference or the airline’s penalty.
• Cancel the flight and request a refund on the unused part of the trip.
• Obtain travel credit, which can be used within 90 days from the date of issuance.

Also Read: JetBlue Cancellation Policy

Can I get a Travel Credit if I’m Sick and can’t travel on a Frontier flight?

Yes. Passengers who are unable to travel due to a severe health condition, their booking amount would be converted into a travel credit. In this case:

• Passengers must present a valid health document to validate the reason for the cancellation.
• No change or cancellation fee will apply. 

Conclusion

Frontier Airlines’ cancellation policy offers both flexibility and affordability that passengers can expect without losing the full amount of the ticket. Passengers can utilize flight cancellation if requested within 24 hours of purchase. Also, the booking is covered in case of a major schedule change or involuntary cancellation, where the airline offers a full refund as well as rebooking at no additional cost. 

Frequently Asked Questions (FAQs)