The ITA Airways Cancellation Policy accepts the cancellation request for the reservations that are booked online, through the mobile app, or over the phone. The cancellation applies to ticket numbers starting with 055. 

In addition, if ITA Airways changes or cancels a flight or has a schedule change for 3 hours or more, passengers can change or cancel their booking without penalty. 

This guide offers a comprehensive breakdown of the cancellation policy applicable in different circumstances for ITA Airways bookings, helping passengers make informed decisions. 

What is ITA Airways’ Cancellation Policy?

ITA Airways flight cancellations is applicable for the tickets that are booked on the ITA Airways website, mobile app, or through the airline’s customer support desk. In addition

• The ticket must be issued by ITA Airways.
• Tickets starting with the 055 qualify for cancellation or changes.
• Additional services like seat selection, pet travel fee, seat upgrade fee, and extra baggage fee are non-refundable. 

What is ITA Airways’ 24-Hour Cancellation Policy?

The airline allows passengers to cancel the reservation for free within 24 hours of purchase, provided:

• Cancellation requests must be made within 24 hours of purchase
• The ITA Airways 24-hour cancellation rule applies to flights originating from the U.S. 
• The booking must be made at least 7 days (168 hours) in advance. 

ITA Airways cancellation can be requested online via the “Manage Flights” section or by calling the airline at 877-793-1717. 

What is ITA Airways’ Refund Policy?

The ITA Airways’ refund policy is all about how passengers can claim their refund for voluntary and involuntary cancellations. 

Let’s under when a passenger is eligible for a refund on an ITA Airways booking:

• If ITA Airways cancels your flight, you’re entitled to a full refund. Passengers are also entitled to free rebooking on the next available flight. If the alternate flight is not available, passengers can opt for a refund.  
• If the flight is delayed for 5 hours or more, passengers are eligible for a refund on the unused portion of the fare. 
• Any cancellations within 24 hours of booking (departure date must be booked at least 7 days in advance) qualify for a full refund. 
• Refunds are also granted for serious illness, death of the passenger, or the death of an immediate family member within 10 days of departure. A valid death certificate is required to claim a refund. 

How are the refunds for ITA Airways Ticket Reservations processed?

For flight tickets that are purchased via ITA Airways’ website, official mobile app, or over the phone, passengers can request a refund via the “Manage Flights” section. You can also call ITA Airways at 877-793-1717 to process the refund. Add to that:

• If you booked through any online travel agency (OTA), you must request a refund through them.
• For reservations that are booked through credit/debit card, the refund will take 1-2 weeks and will be reflected in the card’s statement. For reservations that are purchased through cash or check, refunds may take up to 1-2 billing cycles. 
• For any restricted fare or non-refundable fare, any reservation outside the 24-hour window may be converted into a future travel credit. The travel credit remains valid for one year from the date of cancellation. 
• Security taxes are fully refundable, even for non-refundable tickets.

How much are the ITA Airways Cancellation Fees?

Passengers who cancel the flight after a 24-hour grace period, an ITA Airways cancellation fee may be applicable. 

ITA Airways cancellation policy also states that the non-refundable fare may incur a higher fee or result in loss of the entire value of the ticket. 

Here is the table highlighting the airline’s cancellation penalty about the time of cancellation:

If you request a flight cancellation through an ITA Airways customer service representative, a 20 USD fee per passenger would be applicable. 

When the ITA Airways cancellation fee is waived: Under the following circumstances, passengers are not liable to pay the cancellation fees:

• ITA Airways flight cancellation request is made within 24 hours of purchase
• If ITA Airways delays your flight by 5 hours
• Due to illness, death, or other exceptional circumstances

How to Cancel an ITA Airways Booking?

Canceling an ITA Airways booking can be requested through multiple options, depending on how passengers booked their flight tickets:

Cancel via the airline’s website: If you booked directly through ITA Airways’ website, follow these steps:

• Visit the official website: www.ita-airways.com

• Click on the ‘BOOK AND MANAGE’ tab at the top left.

• Click on the ‘Manage flight’ section to proceed. 

• This page will appear. Now enter the six-digit booking reference and the passengers’ last name. Click on the Search button to proceed. 

• Once the system retrieves your booking, choose the flight segment that you want to cancel.
• Click the “Cancel Flight” button.
• Review any applicable cancellation fees.
• If your fare is eligible for a refund, you will be shown the refund amount after applying the cancellation fees on the checkout page.
• Confirm the cancellation for your booking. 
• Passengers will receive the confirmation on their registered email. The email contains the cancellation receipts and the confirmation for cancellation. 

Cancel by Phone: If you need personal help to cancel the ITA Airways flight ticket, call 877-793-1717. This is a US helpline and is available 24/7. 

• Wait for the flight representative to respond.
• Provide your reference code or PNR, which will allow the agent to retrieve your booking. You would be asked about your billing address or date of birth for verification. 
• Tell the agent you want to cancel the reservation.
• The agent will tell you the applicable cancellation and processing fees.
• If you agree, the airline will process your cancellation request. 
• You will get an email confirming the cancellation along with any refund information. 

Cancel at the airport: You can use this method for same-day changes. Refunds may not be possible if cancelled within 7 days of departure. Here are the step-by-step instructions:

• Arrive at least 3–4 hours before your scheduled departure if possible.
• Locate the ITA Airways ticketing counter.
• Give your 6-digit PNR. Also, show your valid ID for verification. 
• Ask the airline agent to cancel the reservation. 
• If eligible, the airline will process the cancellation based on the applicable fare rule for your refund. 

How much is the ITA Airways flight cancellation or delay compensation?

Under EU Regulation EC261/2004, passengers travelling with ITA Airways are entitled to compensation if a flight cancellation or delay occurs under the circumstances that are within the airline’s control. 

This is applicable for flights departing to/from EU airports.

Compensation for cancellation: As per ITA Airways’ cancellation policy, if the flight is cancelled within 14 days of departure and the reason for cancellation must be within the airline’s control. In such circumstances, the following compensation would be applicable:

Passengers are not eligible for compensation if the flight is cancelled due to extraordinary circumstances such as weather, air traffic control strikes, or civil or political reasons.

Compensation for Delays: If the ITA Airways flight arrives more than 3 hours late due to the airline’s fault, passengers are entitled to compensation. Below is the table outlining the compensation for the potential flight delay:

Conclusion

The ITA Airways Cancellation Policy helps passengers with flexibility and clarity when managing their bookings. The 24-hour cancellation offers free cancellation, while the refund offered by ITA Airways ensures fair compensation for the airline-interrupted operations. The airline’s cancellation fee and fare rules help you avoid the expected costs and help you make an informed decision related to your travel. 

By following the steps outlined in the guide, you can cancel your ITA Airways flight ticket with ease, whether you booked online, by phone, or through a travel agency.

Frequently Asked Questions (FAQs)