Wizz Air Cancellation Policy permits flight cancellation up to 3 hours before scheduled departure to qualify for a refund or Wizz Air credit. Any cancellation would be subject to the Wizz Air cancellation fee. 

The Wizz Air cancellation policy applies to one-way and round-trip tickets. Specific flight cancellation rules apply to group bookings and reservations made through Wizz Credit Coucher.

Wizz Air’s policy for flight cancellations also aligns with Regulation (EC) No 261/2004, which offers compensation and assistance where the airline cancels, delays, or denies boarding. 

Wizz Air does not offer 24-hour cancellation as the airline currently does not have any operations to/from the US. 

What are the rules for cancelling Wizz Air flights?

Wizz Air’s cancellation policy varies depending on whether you booked a one-way or round-trip flight. Here’s the breakdown:

One-way flights:

• You can cancel up to 3 hours before scheduled departure.
• You can cancel either all passengers or an individual passenger.
• The cost ranges from €30.00 to €120.00 per passenger and per flight. Depending on the time, Wizz Air charges a cancellation fee.
• Passengers who purchase a Wizz Flex fare can cancel without any fee and receive the Wizz Credit against the ticket value.

Round-trip flights: Any round-trip flight ticket offers additional options:

• Cancel one flight segment or the entire itinerary for all passengers or an individual.
• Wizz Air flight cancellation is applicable 3 hours before the scheduled departure.
• If the outbound flight is already departure, then you can cancel the other flight segment up to 3 hours before scheduled departure. 
• Free cancellation for Wizz Flex passengers.

What is the Wizz Air Cancellation Fee?

Wizz Air’s cancellation fee is based on the type of fare you purchased and the time at which you request a cancellation. Here are the details:

• Fee varies between €30.00 to €120.00 per flight, per passenger depending on the time left for scheduled departure. Early cancellation request will be cheaper compared to the last-minute cancellation.
• No cancellation will be applicable for Wizz Flex holders. The full amount would be converted into Wizz Credits. 

How Does WIZZ Flex Work for Cancellations?

Wizz Flex is an add-on service on top of the fare you purchased that leverages the flexibility of your booking. Here are the details:

• You can cancel a flight up to 3 hours before departure without paying any Wizz Air cancellation fee. 
• After you cancel the reservation, the entire booking amount will be transferred into your Wizz Account as Wizz Credit. This credit can be used for all future bookings.
• You can cancel for all passengers or a single passenger in the booking.
• Wizz Air Flex service fee is non-refundable. 
• The refunded amount can be used within 90 days from the date of flight cancellation. 
• The departure date of the new travel plan need not fall within the 90 days. 

How to Cancel a Wizz Air Flight?

Passengers can cancel the Wizz Air flight online, which is managed through the WIZZ  Account. On the other hand, the airline allows cancellation over the phone as well as at the airport. 

Online: You can use the airline’s website or mobile app to access your Wizz Air account. And, follow these steps:

• Go to the My Booking section and click the ‘Details’ button to select the flight that you wish you cancel. 
• On the Booking Overview Page, click the ‘Make Changes’ button in the top-right corner.
• Select the ‘Cancel flight’ option.
• Choose the flight segment to cancel, and select the passenger. You can choose to cancel for each or all of the passengers.
• The system will display the refundable amount after editing the Wizz Air cancellation fees. 
• Confirm the cancellation, and wait for the refund to be processed, which is received in the original method of payment within 3 days. 

Wizz Air’s Live Chat: You can cancel the flight by approaching the Wizz Air flight representative through Live Chat. 

• Visit Wizz Air’s Contact Us page.
• To communicate with the virtual agent, click the “Chat with Amelia” button.
• Provide your booking reference and the email address associated with the reservation. 
• The virtual agent may ask for details like date of birth or the last 4 digits of the credit card number to verify passengers’ identity.
• After verification, ask the agent to cancel your Wizz Air flight.
• Specify that you want to cancel the entire itinerary or just a particular flight segment.
• If there are multiple passengers, specify that you need to cancel the flight for the affected passenger.
• You will be provided information on the applicable cancellation fee and refund option based on the fare you booked. 
• After you review the terms, confirm to cancel the reservation.
• You have the option to request a refund via Wizz Credit in your Wizz Account or request a refund to the original method of payment. 

Phone: Passengers can speak to the Wizz Air customer service representative to cancel the flight over the phone. Call +44 330 977 0444 to speak to the Wizz Air agent to cancel your reservation. 

What is the Wizz Air Refund Policy and its eligibility?

Depending on the circumstances of the passengers, the refund for the flight booking can be initiated online through your Wizz Air Account or by contacting the airline’s customer service. 

As per Wizz Air’s cancellation policy, the airline initiates a refund in the following cases:

• Voluntary cancellation: Passengers who have a change in their travel plans can request a refund through the WIZZ Account. Refund can be initiated through Wizz Credit or to the original method of payment. 

• Flight cancellation or delay: if the flight is cancelled by Wizz Air or the flight is delayed for 5 hours or more, the refund can be claimed on the unused portion of the ticket.

• Denied boarding: Passengers denied boarding on the Wizz Air flight after having a valid boarding pass can opt to rebook the flight or request a refund on the original method of payment. 

• Death of a passenger: In case of the death of an immediate family member up to 30 days before the scheduled departure date, passengers can request a refund. You need to submit a claim where you need to provide a death certification within 7 days of submitting the claim form. 

Also Read: What is ITA Airways Cancellation Policy?

What can passengers do in case of Wizz Air flight delays and cancellations?

Here’s how Wizz Air supports you in case of flight delays and cancellations:

If there is a flight delay for 2 hours, passengers will receive real-time updates via email or SMS. In addition:

• Check flight status on the airport’s overhead monitors or through the Wizz app. 
• If passengers are flying on the same day, no need to check in again. 
• Passengers who are travelling with checked baggage must arrive at the airport as per the flight schedule.
• Passengers with hand luggage must arrive at the airport 2 hours before the scheduled departure. 

If there is a flight delay between 2 to 5 hours, the meal voucher and communication assistance will be offered. 

• At the airport, track the flight status through overhead monitors or the Wizz Air mobile app. 
• Passengers can feel free to seek the help of the airline’s staff at the airport.
• Passengers with checked luggage must follow the original check-in schedule.
• Arrive at the airport two hours before the planned departure time if you are traveling with hand luggage.

If there is a flight delay of 5 hours or overnight, you have the option to rebook the flight to another date or request a full refund on the unused portion of the ticket. In addition,

• In case of rebooking, you need to check in again for the new departure schedule.
• Hotel and airport transfer would be offered for free if there is an overnight delay.
• Passengers are requested to check their email or SMS for the latest updates or instructions. 

In case where airline cancels the flight, you can take an alternative flight offered by Wizz Air. Alternatively, 

• You have the option to rebook for another date or request a refund in Wizz Credit or cash. 
• The airline offers hotel accommodation and airport transfers, and communication assistance wherever possible.

What Are Your Rights If a Wizz Air flight is delayed, cancelled, or denied boarding?

Wizz Air complies with Regulation (EC) No 261/2004 if the passengers’ flight is delayed, cancelled, or denied boarding under the circumstances that are within the airline’s control.

If Your Flight Is Cancelled by Wizz Air: You have the right to

• Rebook on the next available flight for free on a similar route.
• Cancel your reservation and claim a full refund.
• In addition, passengers are also eligible for compensation:

The above-mentioned compensation would be reduced by 50% if the alternate flight is arranged. 

Compensation for Wizz Air flight cancellations is not available if 

• Passengers were notified over 14 days before departure. 
• If arrange an alternate flight with Wizz Air

If Your Flight Is Delayed by 3 Hours or More:  You have the entitlement for the same compensation as mentioned above, depending on the flight distance. 

If there is a delay of 5 hours or more, you also have the right to:

• Rebook on the next available flight
• Arrange alternative transportation
• Cancel the booking and request the refund.

You are also entitled to the compensation as mentioned in the table below:

Passengers who are denied boarding against their will: You have the right to:

• Rebook on the next available flight
• Arrange alternative transportation
• Cancel the booking and request the refund.

You are also entitled to the compensation as mentioned in the table below:

Wizz Air is committed to supporting its passengers with a flexible cancellation policy as well as fair compensation in line with Regulation (EC) No 261/2004. Whether you’re requesting a voluntary cancellation, facing a long delay, or experiencing denied boarding against your wish, the airline ensures that you can rebook the flight, request a refund, and in eligible circumstances, claim monetary compensation.

Besides, passengers can cancel the flight up to 3 hours before scheduled departure, manage their bookings easily through the Wizz Air website or app, and add flexibility to their reservation through Wizz Flex. 

By understanding the rights and the available Wizz Air flight cancellation options, you can travel with peace of mind and make informed decisions to make your travel as convenient as possible. 

Frequently Asked Questions (FAQs)